Refund policy

Return and Refund Policy

All ANAHITA products are made to order. Each item is created specifically for you after your purchase is placed, which means we are unable to accept returns or exchanges for sizing issues, color preferences, change of mind, or buyer's remorse.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. If your item arrives damaged, defective, misprinted, or incorrect, contact us within 30 days of delivery with the following:

  • Your order number
  • A brief description of the issue
  • Clear photos of the item
  • Photos of the packaging if the package arrived damaged

Depending on the issue, we will offer a replacement or refund at no cost to you.

We cannot accept returns or exchanges for:

  • Wrong size ordered
  • Wrong color ordered
  • An incorrect shipping address was entered at checkout
  • Change of mind or buyer's remorse
  • Shipping carrier delays

Please review all product details, size charts, and shipping information carefully before placing your order.

Incorrect Shipping Address

You are responsible for entering the correct shipping address at checkout. If an order is returned due to an incorrect or incomplete address, additional shipping charges may apply to reship. If the order has already gone into production, we may not be able to make changes.

Lost Packages

If your package appears lost in transit, contact us within 30 days of the estimated delivery date, and we will investigate. For packages marked as delivered by the carrier but not received, contact us within 7 days of the marked delivery date.

Refunds

Approved refunds are processed back to your original payment method. Please allow several business days for your bank or payment provider to process the refund. Shipping costs are non-refundable unless the issue was an error on our part.

Cancellations

Cancellations are only possible before an order goes into production. Once production has started, we cannot cancel or refund the order.

Contact Us

Email: anaitkin@gmail.com
Please include your order number and photos of any defective or damaged items.