Shipping policy
Shipping Policy
Thank you for shopping with ANAHITA.
Our products are made to order, which means each item is produced after your order is placed. Because of this, your order includes both production time and shipping time.
Order Processing and Production Time
Most orders are sent into production shortly after purchase.
Typical production time is 2–7 business days.
Production times may vary depending on the product, order volume, holidays, supplier availability, or other factors outside our control.
Once your order has completed production and shipped, you will receive a shipping confirmation email with tracking information when available.
Shipping Time
Shipping time begins after your order has been produced and handed to the shipping carrier.
Estimated shipping time within the United States is typically 3–8 business days.
These are estimates only and are not guaranteed. Delivery times may be affected by carrier delays, weather, holidays, or incorrect shipping information.
Total Estimated Delivery Time
Because our products are made to order, the total delivery time includes both production and shipping.
Typical total delivery time within the United States is 5–15 business days.
Some orders may arrive sooner, while others may take longer depending on the product and destination.
Shipping Rates
Shipping rates are calculated at checkout and may vary based on product type, quantity, shipping destination, shipping method, and fulfillment provider.
We may offer free shipping promotions from time to time. Any free shipping offer will be shown at checkout if available.
Multiple Items in One Order
Some items may ship separately, especially if they are produced by different fulfillment providers or shipped from different facilities.
If your order contains multiple items, you may receive more than one package and more than one tracking number.
Tracking Information
Once your order ships, you will receive a confirmation email with tracking information when available.
Please allow time for tracking updates to appear after the carrier receives the package.
Incorrect Shipping Address
Customers are responsible for entering a complete and accurate shipping address at checkout.
We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer.
If you notice an address mistake, please contact us as soon as possible at:
If the order has not entered production or shipped, we may be able to update the address. Once production or shipping has started, changes may not be possible.
If a package is returned due to an incorrect or incomplete address, additional shipping charges may apply to reship the order.
Lost or Missing Packages
If your package appears to be lost, please contact us at:
We will review the tracking information and help investigate the issue.
We are not responsible for packages marked as delivered by the carrier. If your tracking shows delivered but you did not receive the package, please check with neighbors, household members, your local post office, or the shipping carrier.
Damaged Packages
If your order arrives damaged, please contact us within 14 days of delivery at:
Please include your order number, clear photos of the damaged item, photos of the packaging, and a brief description of the issue.
We will review the issue and may offer a replacement or refund depending on the situation.
Delays
We do our best to provide accurate delivery estimates, but delays can happen.
Delays may be caused by high order volume, production delays, carrier delays, weather, holidays, or incorrect shipping information.
We are not responsible for delays outside our control, but we will do our best to help resolve shipping issues.
Contact Us
For shipping questions, please contact us at:
Please include your order number so we can assist you faster.